Privacy Policy

This is the Privacy Policy of Cozeva (our "Site") operated by Applied Research Works, Inc. It describes the information that we collect from you as part of the normal operation of our Site, and how we use and disclose this information. By accepting the Privacy Policy in registration, or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

If you choose to use the services we offer, you will agree to our on-line Terms of Service. The Terms of Service of the edition of Cozeva you are using are incorporated herein by reference. Our Terms of Service differ depending on how you use our Site. If you are a health plan or a health care provider and you are using our Site to coordinate the health benefits or health care of your enrollees or patients, you agree to our Professional Terms of Service. If you are using the Site to manage your own health care or to communicate with your health plan or health care providers, you agree to our Personal Terms of Service. How we use information about you depends on how you are using the Site. The term "Member" means every user of our Site, regardless of role.

If you create, transmit, or display information while using Cozeva, you may provide only information that you own or have the right to use. When you provide information through Cozeva, you give ARW a license to use and distribute it in connection with Cozeva and other ARW services.

What information we collect?

The main reason we collect personal information from you is to give you a safe, smooth, efficient, and customized experience. That way you get the services and features that most likely meet your needs, safely and easily. Remember, you always have the option not to provide information by either choosing not to become a Member, or by skipping the particular feature of the Site for which the information is being collected.

We may collect certain information from all visitors to cozeva.com. Information collected from all visitors includes, but is not limited to, the home server domain name, Internet Protocol (IP) address, email address, type of computer and web browser used, pages viewed, and information about search requests.

Once you begin using our services, we may ask you to provide:

  • Contact and identity information
  • Billing information
  • Medical Information
  • Other personal information as indicated (our forms indicate what info is required, and what info is optional.

Information on Third Parties

As you use the Site you can also, from time to time, enter personal information about third parties. For example, if you are a Member, you can enter personal information about your desired pharmacy.

How we use your non-medical information

We use personal non-medical information in the file we maintain about you, and other information we obtain from your current and past activities on Cozeva.

We do that in order to:

  • Provide to you the services offered by Cozeva
  • Resolve service and billing problems
  • Troubleshoot problems
  • Bill any amounts due from you
  • Deliver information to you that, in some cases, is relevant to your interests, such as product news
  • Customize your experience
  • Detect and protect us against error, fraud and other criminal activity
  • Enforce our Terms of Use
  • Provide you with system or administrative messages, and as otherwise described to you at the time of collection

Sometimes we'll use email address or other contact information -but not your health records- in order to:

  • Get your feedback on our services
  • Analyze our site usage
  • Improve our content and product offerings
  • Customize the site's content, layout, and services

Use of De-Identified Data. ARW may de-identify PHI pursuant to 45 C.F.R. 164.514 and de-identify other data such that it cannot be associated with you and use this de-identified information for any lawful purpose.

How we use medical information about you

We maintain health care and payment-related information about you on behalf of your health care providers and health plan, and we are accountable to your health care providers and health plan for how we use and disclose that information. In general, we are subject to the same restrictions on use and disclosure as your health care providers and health plan, including the restriction imposed by the Health Insurance Portability and Accountability Act (HIPAA) and similar state laws. Your health plan and your health care providers should provide you with a HIPAA notice of privacy practices that describes how they use and disclose your health information.

In general, your health plan and health care providers may use and disclose your health information to-

  • Provide health care services to you;
  • To obtain or make payment for health care services provided to you; and
  • Operate their health plans or medical practices.

HIPAA and state laws allow certain other disclosures, for example in court proceedings, to law enforcement authorities, and for public health reporting. You should review your health plan's and providers' HIPAA notices of privacy practices for a full explanation of how they may use and disclose your health information.

In general, we make health information about you on our Site available-

  • To you, and to others to whom you give access to your account;
  • To your health care providers; and
  • To your health plan.

We may also use and disclose your health information for any purpose for which your health plan or health care providers could use or disclose it, as described in their HIPAA notices of privacy practices. When we use or disclose your health information, we are subject to the same restrictions as your health plan and health care providers. However, we can also use and disclose health information about you in order to operate our business and the Site. If we disclose health information to a contractor who helps us operate our Site, we will obtain an agreement from the contractor to hold your information in confidence. We may also de-identify your health information or aggregate it with the information of other users so you cannot be identified, and use and disclose de-identified and aggregated health information without restriction.

We are required to keep your information secure, to prevent unauthorized people from having access to it. We take industry-standard measures to safeguard your health information and to prevent misuse.

Your Rights

As long as you have a valid user account with Cozeva, you have online access to health information on our Site, and you have the ability to share that information with others. You are solely responsible for the actions of others who you authorize to act on your behalf.

HIPAA and state laws may give you additional rights concerning your health information. In general, HIPAA gives you the right to have access to health and payment information about you, and to receive a copy of it. You may also have the right to amend the information if your health plan or your healthcare provider agrees that it is incorrect. These rights are explained in your health plan's and providers' HIPAA notice of privacy practices. Cozeva gives you access to your online account, but if you want to exercise any of your rights under HIPAA you should contact your health plan or health care provider directly.

Information from Children

Cozeva does not allow access to health information to users known to be under the age of 13. No part of cozeva.com is structured to attract anyone less than 13 years of age.

Links

Our websites may contain links to other sites. Please be aware that ARW is not responsible for the privacy practices of such other sites, and this Web Site Privacy Statement does not apply to such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

We may also automatically track certain information about you based upon your behavior on our Site. We use this information to do internal research on our Users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include browsing history and your IP address.

Use of Cookies

Our sites may use cookies to enhance your experience while visiting our sites. Cookies are pieces of information transferred to the browsing computer and used for record- keeping purposes. Cookies generally assist users by performing certain functions such as saving passwords and personal preferences regarding the sites. Cookies are linked to personally identifiable information. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our sites will not function properly when you view them.

Some of our business partners (e.g., medical information provider) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by ARW only and does not cover the use of cookies by any advertisers.

Non-identified Aggregated Data

We collect non-identified medical information including (but not limited to):

  • Symptoms
  • Diagnoses
  • Age
  • Gender

We may disclose such information in a non-personally identifiable manner to Providers. For example, we may show Providers the most common diagnoses in their city in the past week.

However, in these situations, we will not disclose any information that could be used to identify you personally.

Legal Request and Emergencies

We may provide personal information to law enforcement agencies and other parties when required by statute, court order, legal process or lawful authority. We may provide information to our legal counsel in connection with the foregoing.

Data Security and Integrity

ARW has a global hosting center that stores and processes personal health information in Amazon Web Services. ARW takes reasonable precautions to maintain the security of your personal health information and to protect it from loss, misuse and unauthorized access, disclosure, alteration, and destruction. If you have any questions about the security at our website, you can send an email to support@cozeva.com

©2011-2025 Applied Research Works, Inc. All Rights Reserved.

Privacy Policy

Your privacy is important to us. Applied Research Works, Inc., and its affiliated entities (collectively, “Cozeva,” “we,” “us,” and “our”) respect the privacy of every person who visits our website (https://corp.cozeva.com/). This Website Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information in connection with our website and other interactions you have with us through this website (collectively, our “Website”). This Website Privacy Policy is incorporated as part of our Website Terms of Use. Our Website is intended to be used by: (1) our business partners, customers and prospective business partners and customers to learn about our services and to navigate to our web-based portal to access our Platform (as defined below); and (2) job applicants and potential employees and independent contractors.

This Website Privacy Policy does not apply to: 

  • Information collected by our proprietary products, platform(s) and related services (collectively, the “Platform”) that are subject to their own privacy policies and terms of use. If you are using the Platform, please refer to our End User Licensing Agreement (EULA) Privacy Policy, which is accessible through our Platform. 
  • Any third parties.

Your Consent to Our Website Privacy Policy

Please read this Website Privacy Policy carefully to understand our policies and practices relating to your personal information and how we treat it, including the collection, use, disclosure and retention of your personal information. References to “you” and “your” mean, individually or collectively, the individual user of our Website.

DO NOT USE THIS WEBSITE IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THIS WEBSITE PRIVACY POLICY AT ALL TIMES. WE MAY MODIFY THIS PRIVACY POLICY FROM TIME TO TIME IN ACCORDANCE WITH THE CHANGES TO OUR WEBSITE PRIVACY POLICY SECTION. YOUR CONTINUED USE OF OUR WEBSITE AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO PLEASE CHECK THIS WEBSITE PRIVACY POLICY PERIODICALLY FOR UPDATES.

IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS WEBSITE PRIVACY POLICY THEN YOU MUST NOT USE OR MUST STOP USING OUR WEBSITE IMMEDIATELY.

This Website Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Website Privacy Policy. To the extent that any translated versions of this Website Privacy Policy conflict with the English language version, the English language version of this Website Privacy Policy controls.

This Website Privacy Policy covers the following:

  • Your Consent to Our Website Privacy Policy
  • What is Personal Information and Sensitive Personal Information?
  • Personal Information We Collect About You
  • How We May Collect Your Personal Information
  • User Contributions
  • How We May Use Your Personal Information
  • How We May Disclose Personal Information About You
  • Automated Data Collection Technologies
  • Advertising
  • Electronic Communications
  • Artificial Intelligence
  • How We Protect Your Personal Information
  • Retention of Your Personal Information
  • Your Rights
  • California Privacy Rights
  • Our Commitment Regarding De-Identified Information
  • Consent to Processing of Personal Data in the United States and Transfer of Personal Information
  • Children’s Privacy
  • Third-Party Links
  • Changes to Our Website Privacy Policy
  • Website Terms of Use
  • Questions? Contact Us

What is Personal Information and Sensitive Personal Information?

This Website Privacy Policy applies to information we collect through our Website. It includes important information about how we process “personal information,” “sensitive information,” and “de-identified information.” In this Section, we explain what those terms mean for purposes of this Website Privacy Policy.

Personal information

Personal information is generally any information that either directly or indirectly identifies, relates to, or describes a particular individual or household, or is reasonably capable of being associated with or could reasonably be linked to a particular individual or household. What is considered to be personal information may depend on where you live and the laws that apply to the information that we may collect about you. Information that does not identify you is not your personal information for purposes of this Privacy Policy. Unless required by applicable law, personal information also does not generally include: (1) information about you that is publicly available or lawfully obtained, truthful information that is a matter of public concern; or (2) aggregate consumer information. 

Sensitive Personal Information

Sensitive personal information generally means personal information that reveals racial or ethnic origin, religious beliefs, a mental or physical health condition or diagnosis, sex life or sexual orientation, citizenship or citizen (immigration) status, genetic or biometric data that may be processed for the purpose of uniquely identifying an individual, or personal data from a child known to be under the age of thirteen (13) years. However, in certain jurisdictions, sensitive personal information may also include precise geolocation data; a social security number, driver’s license, state identification card, passport number or other form of government-issued identification; a consumer account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; union membership; philosophical beliefs; the contents of consumer mail, email, and text messages unless the business is the intended recipient of the communication; and any personal information collected and analyzed concerning a consumer’s health.

However, please know that even if we collect information that may fall into one of these categories, if we don’t use it for the purpose of inferring characteristics about you, it may not constitute sensitive personal information.

De-Identified Information

De-identified information is generally considered to be information for which there is no reasonable basis to believe that it can be used to identify an individual. We may de-identify personal information in accordance with the laws that apply to us. For example, we de-identify protected health information under the de-identification standards at 45 CFR 164.514(b)(1) (the “HIPAA Expert Statistician Method”) and 45 CFR 164.514(b)(1) (the “HIPAA Safe Harbor Method”). We may access, use, disclose, store, or otherwise process information that does not identify you without restriction, unless we are required by applicable law to restrict how we use that information. Please see the Our Commitment Regarding De-Identified Information Section to learn more about how we use de-identified data.

Personal Information We Collect About You

We collect several types of information from and about users of our Website, which may or may not identify you. Below is a list of the categories of personal information we may collect about you, with specific examples of the personal information we have collected in the preceding twelve (12) months: 

  • Identifiers. We collect identifiers such as your first/middle/last name(s) (real name and alias), signature, date of birth, online identifier, email address, telephone number (including a mobile phone number), mailing address, primary physical address, and Internet Protocol (IP) address.
  • Commercial Information. We may collect information about the products or services you have purchased, obtained, subscribed to, or considered, or other purchasing or consuming histories or tendencies. 
  • Professional or Employment-Related Information. We may collect information about your current job or past job history, including your current or former title.
  • Shared Personal Information. We collect any other information you share on our Website or give us permission to access that could be used to identify you. We also collect personal information from public sources or other third-party sources that are authorized by the laws that apply to them to share personal information with us. Please know that unless required by applicable law, “personal information” generally does not include information that is publicly available or lawfully obtained, truthful information that is a matter of public concern.
  • Device and Usage Information. We collect information about the device and the operating system your device uses (for example, Android versus IOS) to access our Website and collect analytical and user data information from our Website used to identify you in order to track usage information. This information is often aggregated with other user information. Please know that unless required by applicable law, “personal information” generally does not include aggregated consumer information. 
  • Internet or Other Similar Network Activity. We collect information about your activity on our Website, such as your browsing history on our Website, search history on our Website, and browser information. We typically collect this information from our use of automated data collection technologies to help us design our Website, to identify popular features, for our own advertising, and for other managerial and business purposes. Please read the Automated Data Collection Technologies Section for more information about this. 
  • Sensory Data. If you call us about our services, or ask us to call you, we may record your call with our representatives. We also collect electronic communications you send us in connection with our Website, such as emails and text messages. Please read the Electronic Communications Section to learn more about how we communicate with you.
  • Inferences Drawn from Personal Information. We may draw inferences from the non-sensitive personal information we collect about you to create a profile that reflects your preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitudes

We do not intend to collect sensitive personal information from you on our Website and we ask that you please not share your sensitive personal information through our Website. If we do inadvertently collect such information about you, we do not intend to use such information to infer any characteristics about you. 

We may also collect other information about you that does not identify you or your household.

How We May Collect Your Personal Information

We may collect personal information and other information about you in different ways, including:

  • Directly From You. For example, personal information that you provide by filling in forms on our Website, completing surveys or reviews about us, or when you call us. This includes personal information provided at the time of requesting further information about our products, services or business. We may also ask you for information when you report a problem with our Website or otherwise contact us.
  • Personal Information and Other Information We Collect Automatically as You Navigate Through Our Website. As you navigate through and interact with our Website, we may use automated data collection technologies to collect certain information about your device (e.g., computer and Internet connection, including IP address, operating system and browser type), browsing actions and patterns, including details of your visit to our Website and the resources that you access and use on our Website. Please read the Automated Data Collection Technologies Section for more information about the technologies we use to collect this information.
  • Personal Information and Other Information We Obtain From Third Parties. We may also obtain information about you from our service providers, contractors and other third parties in connection with our Website or through other means if they are permitted by the laws that apply to them to share this information with us. For example, if we create user profiles, we may include other publicly available information in that profile.

User Contributions

You also may provide information to be published or displayed (“posted”) on public areas of our Website, or transmitted to other users of our Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we use standard security measures, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How We May Use Your Personal Information 

Cozeva does not allow access to health information to users known to be under the age of 13. No part of cozeva.com is structured to attract anyone less than 13 years of age.

We may use personal information that we collect about you for the following business purposes:

  • To present our Website and its contents to you, as well as to customize your experience with our Website.
  • To provide you with information, products, or services that you request from us.
  • To resolve technical, service, and billing problems. 
  • To advertise and market our products and services to you. 
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection and to enforce our Website Terms of Use.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To ask you to provide feedback on our Website. 
  • To analyze, evaluate, and improve our Website and related content, product and service offerings.
  • To operate our business and for the proper management and administration of our business and legal responsibilities. 
  • To help maintain the safety, security, and integrity of our Website and our business.
  • To comply with our legal obligations or to protect our interests, property or legal rights, or those of our customers or third parties.
  • To detect and prevent fraud and other prohibited or illegal activity.
  • For testing, research, analysis, and product/service development, including developing and improving our Website, products, and services.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, or as part of a financing transaction. 
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
  • For any other business purposes so long as the purpose is within the reasonable expectations of an average user of our Website at the time we collect the personal information. 

We provide more detail about how we may use your information, including personal information, in connection with automated technologies in the Automated Data Collection Technologies Section and for advertising purposes in the Advertising Section. 

How We May Disclose Personal Information About You

We may disclose personal information that we collect about you for the following business purposes:

  • To fulfill the purpose for which you provide it, including to provide you with access to our Website and its features and functionality. 
  • To communicate with you and your authorized representatives.
  • To advertise and market our products and services to you as described in the Advertising Section. 
  • To a parent organization, subsidiary or affiliate for purpose of providing the products and services that you may want to purchase from us or as may be necessary for the proper management and administration of our business and legal responsibilities. 
  • To our contractors, service providers, legal counsel, and other third parties that we use to support our business and our internal uses of your personal information as described in the How We May Use Personal Information Section, such as by helping us to operate and manage our Website and to provide products and services that you may purchase from us. Our contractors and service providers may have access to your personal information to provide these services. We implement reasonable protections on their use of personal information.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
  • To comply with any law, court order, subpoena, request from law enforcement or other legal processes, including to respond to any government or regulatory request. In these cases, the third party recipient is the person(s) authorized by legal process to receive the personal information. Who that is depends on the nature of the legal process and how those laws apply to us. 
  • To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes. In these cases, the third party recipients are those person(s) who are necessary for us to enforce these rights.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cozeva, our customers, or others, to the extent permitted by applicable law. This may include exchanging information with other companies and organizations for the purposes of fraud protection. In these cases, the third party recipients are those person(s) who are necessary or appropriate to protect these rights.
  • For any other purpose disclosed by us when you provide the information. In this case, we may provide information regarding the categories of third parties to whom personal information may be disclosed.
  • With your consent. In these cases, you will designate the person(s) or class of person(s) to whom we may disclose your personal information. 
  • For any other business purposes so long as the disclosure is compatible with an average user of our Website’s reasonable expectations. In these cases, the third party recipients will be those persons for whom you would reasonably expect to receive the personal information in order to fulfill the business purpose.

The categories of personal information we have disclosed in the last twelve (12) months for these business purposes include all of the categories that we’ve listed in the Personal Information We May Collect About You Section, as may be applicable to individual disclosures. The categories of third parties to whom we have disclosed such personal information are specified above.  

We do not knowingly sell your personal information or share it for cross-context behavioral advertising. If we change our practices, we will update this Website Privacy Policy in accordance with the Changes to Our Privacy Policy Section.

Automated Data Collection Technologies

Our Use of Automated Data Collection Technologies. 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website.
  • Information about your device and Internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information about you. We use it to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

We may also use this information to advertise our produce, services and business to you as described in the Advertising Section. 

The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see the Right to Make Choices Section.
  • Web Beacons or Pixels. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Tracking Technologies

When you are on the Internet you may engage with other third parties, such as advertisers, ad networks and servers, content providers, and application providers, who may use cookies, web-beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, which is often called cross-context behavioral advertising.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible party directly. For information about how you can opt-out of receiving targeted advertising from certain third parties, see the Right to Make Choices Section.

Do Not Track Signals

Some website browsers also have a Do Not Track (DNT) feature that lets you tell other websites that you do not want to have your online activities tracked. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to DNT signals at this time.

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Advertising

We may use the automated data collection technologies we’ve described above and information about how you browse our Website to show you advertisements or other marketing materials for our products, services and business (collectively, “Cozeva ads”). We may also send you Cozeva ads in response to your request for information or feedback. We may further partner with our service providers and contractors to display Cozeva ads to you when you are visiting other websites. But we do not collect your browsing information from third-party websites to display third-party ads to you (e.g., cross-context behavioral advertising), and we do not sell your personal information to third parties or share your personal information with third parties for cross-context behavioral advertising.

Electronic Communications

We may need to contact you about our Website, your activity on our Website and our services. By giving us your contact information, you have agreed that Cozeva, as well as our affiliates, business partners, service providers and contractors, may contact you for these purposes. These communications may be done by automated dialing equipment and/or artificial or prerecorded messages. You may receive multiple messages each day. We do not charge for our short message service (SMS); however, regular message and data rates may apply from your mobile carrier. We are not responsible for any data transmission fees. You can opt-out at any time by replying “STOP” to a text message or by contacting us at support@cozeva.com. This opt-out process does not apply to live phone calls or emails, which may continue in case we need to reach you.

You must follow the requirements of this Website Privacy Policy and our Website Terms of Use when contacting us via email. Please note that the information you provide to us through our Website may not be secure (not encrypted). Email via the Internet and through text messaging, such as a device’s SMS, or other electronic means may not be secure (not encrypted). There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to these communications. By engaging us in unsecure communications, you agree to accept these risks and consent to receive unsecure communications in response from us. If you engage us in unsecure electronic communications, please do not include any sensitive personal information in your communication.

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Artificial Intelligence

We may use artificial intelligence (AI) tools to support the business purposes described in the How We May Use Your Personal Information Section and How We May Disclose Personal Information About You Section. For example, we may use such tools for our own sales, marketing, and customer engagement activities, such as analyzing and enhancing our engagement with business contacts, personalizing and streamlining communications, and monitoring quality and performance of customer interactions. 

These AI tools may include:

  • Gong AI: A revenue intelligence platform that uses AI to capture, analyze, and derive insights from interactions across communication channels.
  • ZoomInfo Copilot: An AI-powered sales platform that combines business-to-business data with real-time buying signals to help identify and engage with potential customers.
  • Gemini on Google Workspace: AI features integrated with our internal tools (e.g., Gmail, Docs, Sheets) to assist with drafting communications, summarizing meetings, and enhancing productivity.

These tools may process your personal information. We may disclose personal information to our service providers or contractors who support the operation of these AI tools, subject to contractual restrictions that protect your personal information. We do not sell or share personal information collected through these tools for cross-context behavioral advertising. 

Please also know that we do not intend to use AI tools to replace human decision making or substantially replace human decisionmaking. Our use of AI tools all require human involvement and humans are responsible for making decisions. We do not intend our use of AI tools to be used to make significant decisions concerning our Website users.

How We Protect Your Personal Information

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. But the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Retention of Your Personal Information

We retain your personal information only for as long as is necessary to accomplish the purposes we outline in this Website Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with laws that apply to us), resolve disputes, and enforce our legal agreements and policies.

Your Rights

We strive to provide you with choices regarding how we use and disclose the personal information you provide to us. When required by the laws that apply to us, we will extend the rights and choices listed below to applicable users. We may also at our sole discretion voluntarily extend these options to users even if we are not required by applicable law to do so. We will follow the timing, processing, verification, and response requirements set forth in the applicable law with respect to responding to your requests to exercise your rights.

Additionally, please know that it might not be possible for us to correct, delete, or change personal information that has already been shared. Deleting information posted to our Website does not guarantee complete or comprehensive removal of the content or information posted.

Right to Know the Personal Information We Collected and How We Shared Your Information 

You may have the right to request a copy of, or access to, the personal information that we have collected about you within the last twelve (12) months or longer if required by applicable law. Additionally, you may request that we disclose to you the following additional information about the personal information we collect from you:

  • The categories of personal information we collected about you.
  • The categories of sources of personal information collected.
  • The business or commercial purpose for collecting or selling personal information.
  • The categories of personal information that we sold or shared to third parties and the categories of third parties to or with whom we sold or shared your personal information.
  • The categories of personal information that we disclosed for a business purpose and the categories of persons we disclosed your personal information to for this purpose.
  • When specifically requested, a copy of your personal information subject to any permitted redactions.

Right to Request Deletion of Personal Information 

You may have the right to request that we delete any personal information we have collected from you. If you have this right, and subject to certain exceptions set out below, we will, on receipt of a verifiable request, delete your personal information from our records and direct any service providers to do the same. We will also notify all third parties with whom we have shared your personal information of your request to delete your personal information. Please note that we may not delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected.
  • Provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
  • Detect security incidents, protect against malicious, deceptive activity, and take all necessary and appropriate steps to mitigate current and future risk.
  • Debug and repair internal information technology as necessary.
  • Undertake internal research for technological development and demonstration.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with applicable law.
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  • Comply with an existing legal obligation.
  • Otherwise internally use your personal information in a lawful manner that is compatible with the reason for which you provided the personal information.

Please also note that any request to delete collected personal information may impact your ability to interact with us or to use our Website for its intended purposes. Additionally, it might not be possible for us to delete personal information that has already been disclosed. Deleting information posted to our Website does not guarantee complete or comprehensive removal of the content or information posted.

Right to Request Correction of Inaccurate Personal Information 

You have a right to request correction of your personal information if your personal information appears inaccurate, incomplete or outdated. We will use commercially reasonable efforts to comply with such request and correct inaccurate personal information. It might not be possible for us to correct personal information that has already been shared. Additionally, we may not be able to accommodate a request to change your personal information if we believe the change would violate any law or legal requirement or cause the information to be inaccurate.

Right to Make Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
  • Promotional Offers If you do not wish to have your personal information used by us to promote our own products or services to you, you can opt-out by contacting us at support@cozeva.com. If we have sent you a promotional email or text message, you may also use the opt-out options provided to you in that communication. Please note that this opt-out does not apply to other communications you might receive from us. 

Sale of Your Personal Information and Targeted Advertising. You have the right to opt-out of the sale of your personal information or the sharing of your personal information with third parties for purposes of targeted advertising by those third parties (also known as cross-context behavioral advertising). The laws providing this opt-out right do not apply to us at this time because we do not knowingly sell your personal information or share your personal information for such targeted advertising by third parties. But please know that we cannot control third parties’ collection or use of your information for targeted advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (NAI) on the NAI’s website: https://thenai.org/opt-out/.

Right to Data Portability

You may have the right to obtain your personal information in a portable and readily usable format that you can transmit to another organization. If this right is available to you, you may exercise it up to two times per calendar year.

Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your privacy rights and choices. We may not treat you differently because of any choices or requests you make pursuant to this Privacy Policy. For example, we may not, based on your exercise of your privacy rights and choices, deny you goods or services, charge you different rates, or provide you with a different level of quality. However, we can and may charge you a different rate, or provide a different level of quality, if the difference is reasonably related to the value provided by your personal information. Additionally, your requests to delete your personal information may impact the functionality and features of our Website and some functionality or features may become unavailable.

Right to Limit the Disclosure of Sensitive Personal Information

We do not intentionally collect, use or disclose sensitive personal information. However, if we were to do so, you may have the right to limit the use or disclosure of your sensitive personal information to only certain uses or disclosures. If you have questions or concerns about our practices with respect to sensitive personal information and your rights under this Website Privacy Policy, please contact us at support@cozeva.com. 

Exercising Your Rights

You may make a request about the rights and choices available to you under our Website Privacy Policy or about your personal information by completing this online form, contacting us by sending us an email at support@cozeva.com.

Once we receive a request, we will verify that you are the person that is the subject of the request. You will be required to provide your name, email address, phone number, and request details. A confirmation email will be sent to the email address you provide to begin the process of verifying your identity.

In accordance with the applicable state law of your resident state, you may be able to designate an agent to exercise your rights about your choices concerning your personal information. Please note, for your safety and security, we will require authorized agents to provide appropriate proof of their authority.

We reserve the right to deny requests in certain circumstances, such as where we have a reasonable belief that the request is fraudulent, or we have been unable to verify your identity. If we deny your request, you may be entitled to appeal that decision. If you would like to appeal a denial of your request, please contact us at support@cozeva.com.

California Privacy Rights

This Section only applies to California consumers. If you are not a California consumer, then this supplemental privacy statement does not apply to you.

California Notice at Collection

California law requires that we provide California consumers with a specific notice at the time we collect personal information. If you are a California consumer, please read our Website California Notice at Collection.

California’s Shine the Light Law

Subject to a few exceptions, if we were to disclose your personal information to a third party for that third party’s direct marketing purposes, and you have an established business relationship with us, you would be entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to such a third party for their direct marketing purposes in the preceding calendar year. To request the above information, please e-mail us at support@cozeva.com or write us at [insert mailing address]. However, please note that we do not knowingly disclose personal information to third parties for their direct marketing purposes.

Our Commitment Regarding De-Identified Information

We take reasonable measures to ensure that the de-identified data that we collect or create cannot be associated with you or your household. When we collect or create de-identified data we commit to maintain and use the information in de-identified form and will not attempt to reidentify the information, unless we are permitted to do so by applicable law.

Consent to Processing of Personal Data in the United States and Transfer of Personal Information

We are based in the United States and this Website is intended for use only by residents of the United States (U.S.). If you are a citizen of the European Economic Area (EEA) or other jurisdiction outside of the U.S., please note that in order to provide our Website, products, and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of your country, including to the U.S. Accordingly, your Personal Information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. By using and accessing our Website, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of Personal Information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

Children’s Privacy

Our Website is intended for use by adults only. Our Site is not directed at and is not intended to be used by any children under the age of majority in the state where they live. In most states, the age of majority is eighteen (18) years old. You must not use our Website if you are a child under the age of the majority in the state where you live. We do not knowingly collect or solicit any information from children under the age of majority or knowingly allow such children to use our Website. A parent or guardian is required to provide consent for us to collect, use, or share personal information from a child under the age of thirteen (13).

If you are a parent or guardian and you are aware that a child under the age of thirteen (13) has provided us with personal information without parental consent, please contact us at support@cozeva.com. If we become aware that we have collected personal information from children under the age of thirteen (13) without parental consent, we will take steps to remove that information from our systems. But please note that information posted to our Website does not guarantee complete or comprehensive removal of the content or information posted.

Third-Party Links

Our websites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites, and this Website Privacy Policy does not apply to such sites. We encourage our Website users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personal information.

Changes to Our Website Privacy Policy

We reserve the right, at any time, to add to, change, update, or modify this Website Privacy Policy. If we decide to change this Privacy Policy, we will notify you by posting a new policy and change the “Effective Date” at the top of this Website Privacy Policy. Any change, update, or modification will be effective immediately upon posting and will apply to any personal information provided to us on and after that date. If we make material changes to the type of personal information collected, or how we share, use or sell your personal information, we will provide you notice to your e-mail address, or by a push notification to the mobile phone number you provided to us, if you provided one. By agreeing to this Website Privacy Policy, you agree to receive such notifications. 

It is important that you monitor this Website Privacy Policy and your e-mail for changes to this Website Privacy Policy. We may also request that you confirm you have read this Website Privacy Policy and any revised version before we provide you access to our Website or certain areas of our Website. We will accept your continued use of our Website after we make changes to be acceptance of those changes. If you do not agree to the changes, you must stop using our Website immediately.

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Website Terms of Use

Your use of our Website is also subject to our Website Terms of Use. Any disputes related to this Website Privacy Policy will be governed by the applicable provisions of our Website Terms of Use, which are incorporated into this Website Privacy Policy by reference.

Questions? Contact Us

If you have questions about this Website Privacy Policy and our privacy practices or the use of your personal information, please contact us at: 

Phone: +1 (877) 862-7048

Email: support@cozeva.com 

Postal Address: 6111 Bollinger Canyon Road, Suite #580, San Ramon, CA 94583

If you need to access this EULA Privacy Policy in an alternative format due to having a disability, please contact support@cozeva.com and +1 (877) 862-7048.