As COVID-19 has created a new normal with the stay-at-home orders, I sat down virtually with our CTO, Amitava Maulik, and asked him some questions about how our company is continuing to support our clients, our team, and what we have learned from this pandemic.
How do you continue to support your customers during this time?
At ARW, our work transitioned quite smoothly to this new reality. ARW has always taken advantage of software and infrastructure offered as a service. Internally, we already use cloud-based platforms for numerous internal functions from software development, product deployment, sales, employee benefit management, accounting, human resources, marketing, documentation and training. Luckily, ARW’s business and our own platform, Cozeva, has been unhampered just like consumer cloud services most of us use everyday, like Google or Amazon.
How are you maintaining high-performance teamwork?
To help maintain performance, ARW has encouraged its staff to make their home office as private, comfortable and well-equipped as possible. Because we have a distributed team and a flexible work-from-home policy, with remote work and web conferencing firmly established in our workflow, we were able to transition quickly. We also hold daily team huddles and open forum discussions with our teams to ensure that everyone is supported and stays connected. During our weekly All-Hands, different team members are paired up to discuss their ongoing projects and also share their struggles and challenges. Our ongoing challenge is to help our hardworking team members to take enough breaks to keep their bodies moving and healthy while staying safe.
How will this pandemic affect ARW and Cozeva’s development and growth?
Cozeva product architecture decisions when we were first founded, have helped us to weather the pandemic without any hiccups and has avoided many of the challenges of on-premise installed software products. Here are a few ways the pandemic has opened up new opportunities to be of deeper service to our customers: