Advancing health equity through trust – The core of Cozeva’s 5th Annual UGM
October 19-21, 2022 – Applied Research Works, Inc. hosted its 5th annual User Group Meeting in San Diego at the Pendry Hotel. This year’s conference theme was trust; more specifically how trust advances health equity. Throughout the conference, attendees learned about how our company is earning your trust, how we build trust with you, and how we are building trust with each other, and at the center of it all is the patient.
The User Group was kicked off with Yin Ling Leung, former CEO and Chair, acknowledging how much we’ve grown in the last 10 years and will continue to grow as Yin and Shaibal step down and pass the baton (metaphorically and literally) to ARW’s new CEO, Khanh Nguyen.
This year’s conference had three keynote speakers to start each day off. Day 2’s keynote speaker was Dr. Lauren Taylor (faculty member of the New York University Grossman School of Medicine and expert in trust in US Healthcare). She spoke on how to “Build and Sustain Trust” in healthcare.
The session took the audience through an arc of:
- What is it that people are reacting to that is making them take action to rebuild trust? What does the data look like in this trust crisis in the US
- Sharing a synthesis of her research on what’s been done on trust in healthcare specifically over the past 50 years, and ended with
- 7 suggestions and best practices for building and sustaining trust.
Another favorite session of the conference was a client showcase given by Lina de La Rosa (Senior Director of the Quality Improvement Department) and Glad Jaranilla (Sr. Project Manager, Quality Improvement) from Optum about their provider rollout and the different functionalities and tools they use within Cozeva to engage their users.
Our 3-day conference was full of other client showcases, industry leader presentations, breakout sessions, and Cozeva feature highlights sprinkled throughout the days. Despite the packed agenda, there were many opportunities to network and build community with one another during our networking reception, strolling dinner, and in-between session breaks.
Thank you to all who attended this year’s User Group! We are so glad you could join us to learn about trust and build relationships with one another as we build out this Cozeva ecosystem together. We hope you enjoyed hearing from all the presenters and will join us next year for another amazing User Group.
"What did you enjoy most about the conference?"
Client Testimonies (From Survey):
“The ability to network with peers and learn how others are using Cozeva and how we could do something similar in the future.”
“Everything! But if I had to choose: 1.) speakers were worth their chops – very engaging topics and compelling presentations 2.) networking, networking, networking 3.) meeting the Cozeva team and founder, celebrating Khanh, and confirming this tool is such a no brainer for provider groups taking on risk.”
“The energy. The group thinks outside the box about new approaches. Most of all Cozeva’s ongoing receptiveness…they truly value user opinions, priorities, etc. Genuine people who care about success and work hard for all of us!”
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